Privacy Policy

Updated: 1 August 2018


Your privacy on the Internet is of the utmost importance to us. We have created this privacy statement in order to demonstrate Smart Business Intelligence (SBI) Pty Ltd commitment to privacy. The following discloses our information gathering and dissemination practices for this Web site.


SBConnect is an electronic procurement platform used by business entities to facilitate electronic commerce. Information including, but not limited to, user name, address, phone number, fax number and email address ("registration information") may be collected at the time of user registration on SBConnect. It is mandatory for users of the SBConnect to provide certain categories of business data and personal data (as specified at the time of collection). In the event that users do not provide any or sufficient business data and/or personal data marked as mandatory, we may not be able to complete the registration/sign up process or provide such users with our products or services.


We encourage you to read this Privacy Policy carefully when using our website or services or transacting business with us. By using our websites and our applications, you are accepting the practices described in this Privacy Policy.

If you have any questions about our privacy practices, please refer to the end of this Privacy Policy for information on how to contact us.

Information We Collect About You

In General. We may collect personal information that can identify you, such as your name and email address, and other information that does not identify you. When you provide personal information through our website and system, the information may be sent to servers located in the United States and other countries around the world in which we operate or have our data centers.

Information you provide. We may collect and store any personal information you enter on our website or provide to us in some other manner, including personal information that may be contained in your accounts, comment or other submission you upload to the website. This includes identifying information, such as your name, address, e-mail address, and telephone number; and, if you transact business with us, financial information such as your payment method (valid credit card number, type, expiration date or other financial information).


Business information. SBConnect is a business to business platform and your account may require specific company detail in order to facilitate the use or our system and services.This may include company profile information, material groups, brand names, product catalogs and uploaded documentation


How We Use the Information We Collect

In General.  We may use information that we collect about you to:

Deliver the products and services that you have requested.


Account Registration.  We may use your name, address, phone number, and email address to register your account we provide and to verify your identity, communicate important information to you and assist in managing your account. If you set up an administrator account that may be accessed by people other than you, please note that they may see and have the ability to change or delete your Personal Information.


To Provide Our Services and Operate Our Business.  We may use your information to operate our business, including providing Services you requested, provide you with support related to our Services, and to help us protect our Services, including to combat fraud and protect your information.

Customer Service and Technical Support.  We may use your name, address, phone number, email address and information about your computer configuration to resolve questions you may have about our system and services and to follow up with you about your experience.


Communicate with you and notify you of buyer requirements and operating notifications.  Our system provides a notification and emailing interface for each buyer and supplier using the system. The system may use your account information to facilitate communication with you about upcoming or current buyer or supplier requirements. You and the buyer have the ability to use the internal communication system for correspondence and your account information may be used to facilitate that communicate connection internally in the system. We will not provide this method of notification or communication with the system to any third party.


We may also communicate with you by e-mail, postal mail, telephone and/or mobile devices about products or services that may be of interest to you.


If you voluntarily submit any information to SBConnect for publication on our sites through your account profile, including but not limited to, company profile, material groups, brand names, product catalogs, uploaded documentation, forums, then you are deemed to have given consent to the publication of such information on SBConnect ("voluntary information")


To Improve Services and Develop New Services.  We will use your information to personalize or customize your experience and the system, develop new features and to improve the overall quality and service.

Develop and display content and advertising tailored to your interests on our sites;

enforce our terms and conditions;


Financial information.   We use secure third-party service providers for financial payment gateways to process license payments made on our website. We do not collect credit card payment information on our website.


How you can access your personal information

All personal information that we collect about is accessible by logging in to your account. We only collect the information you provide in the system to run and manage your account.


Marketing Choices regarding your personal information

Where we have your consent to do so by accepting this policy and registering your account, we may send you RFQ communications by email about products and services that we feel may be of interest to you. You can ‘opt-out’ of such communications if you would prefer not to receive them in the future by using the “unsubscribe” facility provided in the communication itself.


You also have choices about cookies, as described below. By modifying your browser preferences, you have

the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject cookies some parts of our Sites may not work properly in your case.


Use of cookies

Information collected automatically.   We automatically collect information from your browser when you visit our website. This information includes your IP address, your browser type and language, access times, the content of any undeleted cookies that your browser previously accepted from us.

When you visit our website, we may assign your computer one or more  cookies , to facilitate access to our site and to personalize your online experience.


Our shopping cart and login system relies on "perishable" cookies to track shopping cart info and affiliate information. These cookies are not permanent and will expire in 20 minutes (shopping cart), 1 year (encrypted login) or 4 weeks (affiliate id). Although they are not permanent, your browser's security settings must be set to allow cookies for you to place orders at our site.


Most browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies. If you choose to decline  cookies , please note that you may not be able to sign in or use some of the interactive features offered on our website. You may also clear or delete existing cookies from standard internet browsers.


Notes on Cookies. A cookie is a small text file that is stored on a user’s computer for record keeping purposes. Cookies can be either session cookies or persistent cookies. A session cookie expires when you close your browser and is used to make it easier for you to navigate our website. A persistent cookie remains on your hard drive for an extended period of time.


Statistical Data. Our servers (as most) track IP addresses and referring pages to help with site maintenance and improvements. This data is viewed only as anonymous statistics to show the busiest times of the day or week, pages with errors and how effective our advertising has been. This information is not used for any other purpose.


How long we keep your personal information

We retain your personal information for as long as is necessary to provide the services to you and others, and to comply with our legal obligations. If you no longer want us to use your personal information or to provide you with the services, you can request that we erase your personal information and close your SBConnect account. Please note that if you request the erasure of your personal information we will retain information from deleted accounts as necessary for our legitimate business interests, to comply with the law, prevent fraud, collect fees, resolve disputes, troubleshoot problems, assist with investigations, enforce the terms of service and take other actions permitted by law. The information we retain will be handled in accordance with this Privacy Policy.  


With Whom We Share Your Information

We want you to understand when and with whom we may share personal or other information we have collected about you or your activities on our website or while using our services.

Personal information.   We do not share your personal information with others except as indicated below. We may share personal information with:

Authorized service providers:   We may share your personal information with our authorized service providers that perform certain services on our behalf. These services may include fulfilling orders, processing credit card payments, providing customer service and marketing assistance, performing business and sales analysis, supporting our website functionality, surveys and other features offered through our website. These service providers may have access to personal information needed to perform their functions but are not permitted to share or use such information for any other purposes.


Other Situations.  We also may disclose your information:

In response to a subpoena, other legal requests or similar investigative demand, a court order, or a request for cooperation from a law enforcement or other government agency; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases, we may raise or waive any legal objection or right available to us, in our sole discretion.

When we believe disclosure is appropriate in connection with efforts to investigate, prevent, report or take other action regarding illegal activity, suspected fraud or other wrongdoing; to protect and defend the rights, property or safety of our company, our users, our employees, or others; to comply with applicable law or cooperate with law enforcement; or to enforce our website terms and conditions or other agreements or policies. This does not include selling, renting, sharing, or otherwise disclosing Personal Information of our customers for commercial purposes in violation of the commitments set forth in this Privacy Statement.

In connection with a substantial corporate transaction, such as the sale of our business, a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy. If so, you will be asked if you'd like to stop receiving information following any change of control.


With your Consent.  Other than as set out above, we will provide you with notice and the opportunity to choose when your Personal Information may be shared with other third parties.


Third-Party Websites

There are a number of places on our website or through our services where you may click on a link to access other websites that do not operate under this Privacy Policy. For example, if you click on an supplier site or a search result on our website, you may be taken to a website that we do not control. These third-party websites may independently solicit and collect information, including personal information from you.We recommend that you consult the privacy statements of all third-party websites you visit by clicking on the "privacy" link typically located at the bottom of the webpage you are visiting.

How You Can Access Your Information

If you have an online account with us, you have the ability to review and update your personal information online by logging into your account. You can also review and update your personal information by contacting us. More information about how to contact us is provided below.

If you have an account with us, you also may choose to close your account (and remove any of your content) at any time by contacting customer support email . After you close your account, you will not be able to sign in to our website or access any of your personal information. If you close your account, we may still retain certain information associated with your account for analytical purposes and recordkeeping integrity, as well as to prevent fraud, collect any fees owed, enforce our terms and conditions, take actions we deem necessary to protect the integrity of our website or our users, or take other actions otherwise permitted by law. In addition, if certain information has already been provided to third parties as described in this Privacy Policy, retention of that information will be subject to those third parties’ policies.

Your Choices About Collection and Use of Your Information

You can choose not to provide us with certain information, but that may result in you being unable to use certain features of our website because such information may be required in order for you to register as a member; purchase licenses; ask a question; or initiate other transactions on our website.

When you register on our website you may be given a choice as to whether you want to receive email messages and/or newsletters about product updates, improvements, special offers, or containing special distributions of content by us. At any time, you can choose to no longer receive commercial or promotional emails or newsletters from us to  opt out  of receiving such messages in the future. It may take up to 10 days for us to process an opt-out request. We may send you other types of transactional and relationship e-mail communications, such as service announcements, administrative notices without offering you the opportunity to opt out of receiving them. Please note that, changing information in your account, or otherwise opting out of receipt of promotional email communications will only affect future activities or communications from us. If we have already provided your information to a third party (such as a credit card processing partner) before you have changed your preferences or updated your information, you may have to change your preferences directly with that third party.


How We Protect Your Personal Information

We store personal information on secure servers that are managed by us and our service providers, and occasionally hard copy and back up files may be kept in a secure location in Australia.


We take appropriate security measures (including physical, electronic and procedural measures) to help safeguard your personal information from unauthorized access and disclosure. For example, only authorized employees are permitted to access personal information, and they may do so only for permitted business functions.

We are based in Australia so your data will be processed in Australia and the US. Some of the recipients we have described, and to whom we disclose your personal information, are based outside Australia in places like Canada, Philippines, UK, and the US. We do this on the basis of your consent to this policy. In order to protect your information, we take care where possible to work with subcontractors and service providers who we believe maintain an acceptable standard of data security compliance.


Smart Business Intelligence (SBI) Pty Ltd operates secure data networks protected by industry standard firewall and password protection systems. Our site uses Site Lock Security and secure EV SSL certificate. This web site is secured via site Lock and EV SSL using an 2048-bit, next generation Extended Validation SSL Digital Certificate. This ensures that all customer data and credit card information you send to us via the World Wide Web will be encrypted.  


Site Lock security provides site protection including the following:

Daily malware scan

Daily spam scan

Daily network scan

Monthly and quarterly application scans

Daily SQL Injection scan

Daily Cross-Site Scripting (XSS) scan

Automatic malware removal


Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised individuals have access to the information provided by our customers. For registered users of the sites, your registration information and account information (if any) can be viewed and edited through your account, which is protected by a password. We recommend that you do not divulge your password to anyone.  


We are serious about security and want you to feel confident using our website to transact business. However, no system can be completely secure. Therefore, although we take steps to secure your information, we do not promise, and you should not expect, that your personal information, searches, or other communications will always remain secure. Users should also take care with how they handle and disclose their personal information and should avoid sending personal information through insecure email.


Our personnel will never ask you for your password in an unsolicited phone call or in an unsolicited email. If you share a computer with others, you should not choose to save your Log-in information (e.g., user id and password) on that shared computer. Remember to sign out of your account and close your browser window when you have finished your session. No data transmission over the internet or any wireless network can be guaranteed to be perfectly secure. As a result, while we try to protect the information we hold for you, we cannot guarantee the security of any information you transmit to us and you do so at your own risk.  


Minors Privacy

SBConnect is a business audience site, and we do not knowingly collect personal information from children under the age of 18. Its content is not targeted towards minors (those under the age of 18) and we do not intend to sell any of our products or services to minors. However, we have no way of distinguishing the age of individuals who access our site. If a minor has provided us with personal information without parental or guardian consent, the parent or guardian should contact us immediately through our contact us page and request removal of the information.

Visiting Our Websites - Data Centers in the United States

This Privacy Policy is intended to cover collection of information on or via our website from companies anywhere in the world. If you are visiting our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated. The data protection and other laws of the United States and other countries vary and may not be the same as those in your country. Please be assured that we seek to take reasonable steps to ensure that your privacy is protected. By using our services, you understand that your information may be transferred to our facilities and those third parties with whom we share it as described in this privacy policy.

No Rights of Third Parties

This Privacy Policy does not create rights enforceable by third parties or require disclosure of any personal information relating to users of the website.

Changes to This Privacy Policy

We will occasionally update this Privacy Policy to reflect changes in our practices and services. When we post changes to this Privacy Policy, we will revise the "Last Updated" date at the top of this Privacy Policy. If we make any material changes in the way we collect, use, and/or share your personal information, we will notify you by sending an email to the administrators email address in your account, and/or by prominently posting notice of the changes on our website. We recommend that you check our website from time to time to inform yourself of any changes in this Privacy Policy or any of our other policies.

How to Contact Us

If you have any questions about this Privacy Policy or our information-handling practices, please contact us by email .